Frequently Asked Questions

We’re Here To Make Skincare Simpler,
and That Includes Your Questions.

• How long does dispatch take?

  Order before 1pm (Monday–Friday) and we dispatch the same working day. Orders placed after 1pm, at the weekend or on a UK bank holiday go out the next working day.

  You’ll get a tracking link by email or SMS as soon as your order ships.

• Do you offer free shipping?

  Yes. UK orders of £25 or more (after discounts) ship free with Royal Mail Tracked 24, which aims to deliver the next working day after dispatch.

  UK orders under £25 are £2.99 with Royal Mail Tracked 48. EU delivery is £12.99, or free on orders of £150 or more.

• How long does delivery take?

  UK, £25 and over: free Royal Mail Tracked 24, which aims to arrive the next working day after dispatch.
  UK, under £25: Royal Mail Tracked 48 (£2.99), usually 2–4 working days.
  EU: International Tracked (£12.99, free on orders of £150 or more), usually 5–7 working days.

  Delivery times are estimates and can be a little longer during busy periods and bank holidays.

• Where do you fulfil from?

  All orders are packed and shipped from our base in London, with Royal Mail Tracked in the UK and International Tracked for EU orders.

• Where do you ship to?

  We ship across the UK and to selected EU countries. You can choose your country in the selector at the bottom of the page.

  EU delivery is £12.99, or free on orders of £150 or more.

• What’s your return policy?

  You can return any unused, unopened item within 30 days of delivery.

  To start a return, email us at hello@kskinaura.co.uk with “REFUND” and your order number in the subject line.

  Items must be in their original, unopened condition. Opened or used products can’t be refunded unless they arrived faulty. If a routine doesn’t suit your skin, our Glow-Back Guarantee has you covered.

  Return postage is paid by you, unless we sent the wrong, damaged or faulty item. We refund to your original payment method within 5 working days of receiving and checking your return.

• What if a product doesn’t work for me?

  If it’s unopened, you can return it within 30 days of delivery. Just email hello@kskinaura.co.uk with “REFUND” and your order number in the subject line. Returns are for items bought from kskinaura.co.uk.

  If you bought one of our routines and it doesn’t suit your skin, our Glow-Back Guarantee is there for exactly that. You can also ask for free skincare advice.

• Are your products authentic?

  Yes — we only stock 100% authentic Korean skincare sourced directly from authorised Korean distributors. We never sell grey market or counterfeit goods.
  

• Are your products safe for sensitive skin?

  We carefully select brands known for gentle, skin-friendly formulas — many designed specifically for sensitive or acne-prone skin.
  
  However, we always recommend doing a patch test before use, especially if your skin is reactive or allergy-prone.
  

• Where can I find ingredients and usage instructions?

  You’ll find full ingredient lists and usage instructions on each product page. If anything is missing, feel free to contact us and we’ll send the details.
  

• Do you sell vegan or cruelty-free products?

  Many of the products we offer are vegan or cruelty-free. Each listing will mention if the formula meets those criteria.
  
  If you're unsure, feel free to contact us — we’re happy to help confirm before you buy.
  

• Can I change or cancel my order?

  If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll do our best to help. Once it's been shipped, changes may no longer be possible.
  

• Where is my order?

  Once your order ships, you’ll get a tracking link by email or SMS. Royal Mail Tracked 24 aims to deliver the next working day, Tracked 48 usually takes 2–4 working days, and EU orders usually take 5–7 working days. If it’s taking longer, email hello@kskinaura.co.uk and we’ll look into it.

• I received the wrong or damaged item — what do I do?

  We’re so sorry! Please email hello@kskinaura.co.uk with your order number and a photo of the item you received. We’ll make it right as quickly as possible, and we cover any return postage.

• What is K Skin Aura?

  K Skin Aura is a UK-based online store specialising in authentic Korean skincare. We hand-pick products that are effective, gentle, and suitable for sensitive or acne-prone skin.
  

• Why Korean skincare?

  Korean skincare is known for its gentle, effective formulas and focus on hydration, barrier repair, and long-term skin health. It’s ideal for sensitive, dry, or breakout-prone skin types.
  

• How are your products selected?

  We only choose products that meet our core standards: they must be gentle, results-driven, and well-reviewed by real users. Each product is tested and vetted before being added to our store.