Glow-Back Guarantee

Trying a new routine should feel exciting, not risky.

I know how it feels to spend money on skincare and then wonder if it was the right choice. My own skin is sensitive, and it has reacted before. That's exactly why the Glow-Back Guarantee exists.

If your routine doesn't suit your skin, tell me within 30 days. I'll personally help you put it right: I'll adjust your routine, swap the product that isn't working, or give you store credit.

You won't be left on your own with a routine that isn't right for you.

How it works

Get in touch within 30 days of your order arriving. Just email hello@kskinaura.co.uk with your order number.
Tell me how it's going. Which steps you've been using, how often, and what you've noticed. A photo helps if you're happy to share one, but it's never required.
I'll look at it myself and we'll work out the best next step together.

How I'll put it right

Adjust your routine. Very often it's the order, the amount or the pace rather than the products themselves. I'll send you a tweaked plan that suits your skin, free of charge.
Swap a product. If one product just doesn't agree with your skin, I'll send you a better-suited alternative (up to the price of that product), with free delivery.
Store credit. If you'd rather choose something yourself, I'll give you store credit for the price of the product that didn't suit you, to use whenever you like within 12 months.

If your skin reacts

If anything stings, burns or just feels wrong, stop using that product and message me. I'd always rather hear from you early. If a reaction is severe or doesn't settle, please speak to a pharmacist or your GP.

Changed your mind before opening anything?

That's completely fine. Unopened, unused products can be returned for a full refund within 30 days of delivery. You'll find the details in our Returns Policy.

The small print, kept simple

The Glow-Back Guarantee covers our routines, bought directly from kskinaura.co.uk.
One Glow-Back request per routine order.
Please follow your printed cards (or the guidance I've sent you), so we can see what's really going on with your skin.
Swaps are for a suitable alternative up to the price of the original product. Store credit is valid for 12 months.
This doesn't affect your statutory rights.

I built K Skin Aura so skincare would feel calmer, not more stressful. If something isn't working, talk to me. We'll sort it out together.

Mari x
Founder, K Skin Aura